Cancel & Change Order Policy
Last Updated: April 21, 2026This policy explains how order cancellations and modifications are handled at Kelaryhomes. All orders placed on kelaryhomes.com are subject to the terms below.
Order Cancellation
You may request to cancel your order within 12 hours of placing it. Cancellation requests must be submitted via email and include your order number.
Cancellation Fees
- Cancellations within 2 hours: No fee
- Cancellations after 2 hours (up to 12 hours): 5% processing fee
Approved refunds will be issued to your original payment method within approximately 7–10 business days.
Order Changes
Changes to your order (including size, color, shipping address, or item details) can be requested within 12 hours of purchase.
All modification requests are subject to availability and approval by our support team.
Orders in Processing
Once an order has entered processing, fulfillment, or production, it can no longer be canceled or modified.
- Orders already sent to fulfillment partners
- Customized or made-to-order products
- Orders that have been shipped
Important Notes
- Please review your order carefully before completing checkout
- Ensure shipping information is accurate to avoid issues
- Late requests may not be processed if the order has already advanced
Contact Us
For cancellation or modification requests, please contact us:
- Store: Kelaryhomes
- Company: KELARY HOMES, LLC
- Email: [email protected]
- Address: 822 CAMARGO WAY, UNIT 209, ALTAMONTE SPRINGS, FL 32714, US
- Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday