Refund & Return Policy

1. Overview

We offer a 30-day return window from the date your item is delivered. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Start a Return

To initiate a return, please email our support team at [email protected] with the following information:

• Your order number
• The reason for your return
• Photos of the item(s), if they are damaged or defective

We will respond to your request within 2 business days with instructions on how to proceed with your return.

3. Return Shipping

The customer is responsible for paying the shipping costs for returning an item, unless the item is defective or we sent you the wrong item by mistake.

Please ship your return to the following address:

4. Refund Process

Once we receive your returned item and inspect it (which typically takes 2-3 business days), we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Refund Timelines by Payment Method

• Major Credit/Debit Cards: The refund will appear on your statement based on your bank's processing times, typically within 5-10 business days of our processing.
• PayPal: Refunds are usually reflected in your PayPal account immediately upon our processing.

5. Exchanges

We offer size or colour exchanges if the requested item is in stock. Please contact us at [email protected] to check availability.

Please note: For a different product, it is often faster to return your original item for a refund and place a new order.

6. Non-Returnable Items

Certain items are non-returnable and considered final sale:

• Items marked as "Final Sale"
• Digital downloads
• Perishable goods
• Personalised or custom-made items (e.g., custom printed t-shirts)
• Hygiene-related products once opened or used

7. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of delivery. Include your order number and clear photos of the issue.

We will arrange for a replacement or a full refund at no cost to you, including any return shipping.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

1. Check your bank account again.
2. Contact your credit card company or bank, as it may take some time for the refund to post.
3. If you still have not received your refund, please contact us at [email protected].

9. Sale Items

Only regular-priced items may be refunded. Unfortunately, items purchased on sale are final sale and cannot be returned or refunded.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

Email: [email protected]