Returns & Refunds Policy

Company: KELARY HOMES, LLC

Website: kelaryhomes.com

Business Address: 822 CAMARGO WAY, UNIT 209, ALTAMONTE SPRINGS, FL 32714, US

Customer Support: [email protected]

Return Eligibility

Return Period: 30 days from the date your order is delivered

Condition Requirement: Returned items must remain unused and in original condition with all packaging intact.

Return Method & Costs

• Returns are processed via mail
• Prepaid return label will be provided
• No restocking fees applied
• Return shipping is covered for approved requests

How to Start a Return

Please contact [email protected] and include the following details:

• Your order number
• Product(s) you wish to return
• Reason for return request

Our team will respond within 3–7 business days with further instructions. Unapproved returns may not be accepted.

Exchanges

We offer exchanges within 30 days of delivery. Product availability will be verified before processing any exchange request.

Refund Timeline

Once your return is approved and received, refunds will be issued to the original payment method within approximately 10 business days. Processing time may vary depending on your bank or payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. We will arrange a replacement or refund depending on the situation.

Delivered but Not Received

If tracking shows your package as delivered but you have not received it, please check with neighbors or your local carrier. Once marked as delivered, we are not responsible for lost or stolen packages.

Third-Party Orders

This policy applies only to purchases made directly through kelaryhomes.com. Orders placed via third-party platforms follow their respective policies.

Policy Updates

Kelaryhomes reserves the right to modify this policy at any time. Any updates will be published on this page with a revised date.