Return & Refund Policy

Last Updated: June 25, 2026

Thank you for shopping at Kelaryhomes.

We want customers to understand clearly how returns, refunds, exchanges, damaged or incorrect items, cancellations, and other post-purchase concerns are handled.

This Return & Refund Policy applies to eligible purchases made directly through Kelaryhomes.

Kelaryhomes is operated by KELARY HOMES LLC and currently serves customers within the United States only.

Please review this policy carefully before making a purchase or requesting a return.

Return & Refund Summary

Our standard return and refund terms are summarized below:

Return Window: 30 days from the date of delivery
Return Request Response Time: Within 3 business days
Return Processing After Receipt: Up to 5 business days
Approved Refund Processing: Up to 5 business days
Return Condition: Unused, unworn, undamaged, and in original condition unless the item arrived damaged, defective, or incorrect
Customer Support: support@kelaryhomes.com
Support Hours: Monday - Friday: 9:00 AM - 6:00 PM EST

All return requests must be submitted through our customer support email or applicable contact form before merchandise is returned.

1. 30-Day Return Policy

We accept eligible return requests submitted within 30 days of the date the order is delivered.

The return period begins on the date the applicable carrier tracking information shows the package as delivered or another reliable delivery record confirms delivery.

To be eligible for our standard return process, you must contact us within this 30-day period.

Return requests submitted after the applicable return window may not be eligible unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a standard return, an item should generally be:

• Unworn

• Unused

• Undamaged

• Unwashed or unaltered

• Free from dirt, stains, odors, scuffs, or signs of use

• In the same condition in which it was received

• Returned with original packaging where reasonably applicable

• Returned with included accessories, components, or other items originally supplied with the product

• Accompanied by sufficient proof of purchase or order information

Because we sell footwear, customers should try on shoes carefully on a clean, soft indoor surface when checking size and fit.

Footwear showing material signs of outdoor wear, sole wear, staining, damage, alteration, or improper use may not qualify for a standard change-of-mind return.

These standard condition requirements do not prevent customers from making legitimate claims regarding products that arrived damaged, defective, or incorrect.

3. Proof of Purchase

A valid order number or other information reasonably sufficient to identify the purchase may be required before a return can be approved.

When contacting us, please provide:

• Your order number

• Your full name

• The email address used to place the order

• The product you wish to return

• The reason for the return

• Photographs where relevant

Providing complete information helps us review your request more efficiently.

4. How to Request a Return

To request a return, contact our customer support team at:

support@kelaryhomes.com

You may also submit a request through the Contact Us form on our website. Responses will be provided by email.

Please include your order number and reason for requesting the return.

After receiving your request, our customer support team will review the information and provide applicable return instructions if the item is eligible.

Do not send merchandise before receiving or reviewing the applicable return instructions.

5. Return Request Response Time

We generally review and respond to return requests within 3 business days after receiving the request.

If we require additional information, photographs, order details, or clarification, we may contact you by email.

The review period may be extended until the requested information is received.

Requests received outside our regular customer support hours will generally be reviewed during the next applicable support period.

Our support hours are:

Monday - Friday: 9:00 AM - 6:00 PM EST

6. Return Instructions

If your return is approved, we will provide applicable instructions by email.

These instructions may include:

• The applicable return address

• Packaging instructions

• Required identifying information

• Any applicable return authorization information

• Shipping instructions

• Other information reasonably necessary to process your return

Please follow the instructions carefully.

7. Do Not Automatically Return Items to Our Business Address

Do not automatically send returned merchandise to 822 CAMARGO WAY UNIT 209, ALTAMONTE SPRINGS, FL 32714, US.

Our published business address is provided for business identification and correspondence purposes and may not be the designated return facility for your order.

The applicable return destination may differ depending on the product or fulfillment arrangement.

Customers must contact support@kelaryhomes.com before returning merchandise and follow the applicable return instructions.

Items sent to an unauthorized or incorrect address may experience significant processing delays or may be unable to be properly identified.

8. Return Shipping Costs

For standard returns based on customer preference, such as ordering the wrong size, changing your mind, or no longer wanting an item, the customer is responsible for return shipping costs unless otherwise stated in writing by Kelaryhomes.

For verified returns resulting from our error, such as receiving an incorrect, damaged, or defective item, Kelaryhomes will provide an appropriate resolution and, where a physical return is required, will cover or provide the applicable return shipping method.

Return shipping costs paid independently by a customer are not refundable unless we expressly agree otherwise or applicable law requires otherwise.

We recommend using a trackable shipping method for customer-arranged returns.

9. Return Processing Time

Once an authorized returned item has been delivered to the designated return location, please allow up to 5 business days for inspection and processing.

During this process, we may verify:

• The identity of the returned product

• The condition of the product

• Whether the return was submitted within the applicable return window

• Whether the item meets the applicable return conditions

• Whether all required components were returned

• The reason for the return

• Any reported damage or defect

After inspection, we will determine whether the return qualifies for a refund or other applicable resolution.

Where appropriate, we will notify you by email regarding the outcome.

10. Refund Eligibility

A refund may be approved when:

• An eligible item is returned within the applicable return period and meets our return conditions.

• A verified damaged or defective item qualifies for a refund.

• We sent an incorrect item and a refund is the applicable resolution.

• An eligible order is canceled before fulfillment where cancellation remains possible.

• An order cannot be fulfilled by us.

• A shipment is confirmed lost and a refund is determined to be the appropriate resolution.

• A refund is otherwise required under applicable law.

Refund eligibility is determined according to the circumstances of the order, this policy, and applicable consumer protection requirements.

11. Refund Processing Time

After a refund is approved, Kelaryhomes will process and issue the refund within 5 business days.

Refunds will generally be issued to the original payment method used for the purchase, unless another method is required or permitted under applicable circumstances.

After we issue the refund, the customer's payment provider or financial institution may require additional time to post the funds to the customer's account.

This additional posting time is determined by the applicable payment provider and is outside our direct control.

Accordingly:

Our Refund Processing Time: Up to 5 business days after approval.

Bank/Payment Provider Posting Time: Additional time may apply depending on the customer's payment provider.

Where applicable, we will notify the customer by email after the refund has been processed.

12. Original Shipping Charges

For standard returns resulting from a customer's change of mind, sizing preference, or similar customer-initiated reason, the original shipping charge, if any, is generally non-refundable.

For orders that qualified for free standard shipping, no original standard shipping charge was paid by the customer.

If the return results from our verified error, such as an incorrect, defective, or damaged product, applicable original standard shipping charges may be refunded where appropriate.

Any rights required by applicable law remain unaffected.

13. Partial Returns

If your order contains multiple items, you may request to return only eligible items from the order.

Any approved refund will generally apply only to the returned items and any other amount that is refundable under this policy.

Returning part of an order does not automatically entitle the customer to a refund of shipping charges or amounts associated with products that are not returned.

14. Damaged or Defective Items

If your item arrives damaged or appears to have a manufacturing defect, contact support@kelaryhomes.com as soon as reasonably possible.

Please provide:

• Your order number

• A clear description of the issue

• Clear photographs showing the damage or defect

• Photographs of the packaging where relevant

• Any other information reasonably requested to evaluate the issue

Please retain the item and packaging while your request is being reviewed.

We will review the information and provide an appropriate resolution based on the circumstances.

Depending on the situation, the resolution may include a replacement, return, or refund.

15. Incorrect Items

If you receive a product that is materially different from the product ordered, please contact support@kelaryhomes.com.

Please provide your order number and photographs clearly showing the product received.

After verifying the issue, we will provide applicable instructions and an appropriate resolution.

Customers will not be required to bear return shipping costs for a verified incorrect item where we require the product to be returned.

16. Wrong Size or Customer Preference

If you ordered the wrong size, selected the wrong variation, changed your mind, or otherwise wish to return an eligible product for a customer-preference reason, you may request a return within the 30-day return window.

The product must satisfy the standard return conditions described in this policy.

For these returns, the customer is responsible for applicable return shipping costs unless otherwise stated.

Please contact support@kelaryhomes.com before returning the product.

17. Exchanges

We do not guarantee direct exchanges because product availability may change.

If you would like a different size, color, or product, contact support@kelaryhomes.com.

Depending on availability and the circumstances of your order, we may provide appropriate instructions.

In some cases, the most efficient option may be to return the eligible original item for a refund and place a new order for the preferred product.

18. Non-Returnable Items

Certain products may not qualify for standard change-of-mind returns where clearly identified before purchase or where return restrictions are permitted by applicable law.

Examples may include:

• Items showing clear signs of wear or use

• Items damaged after delivery through misuse or improper care

• Products altered or modified by the customer

• Items missing material components

• Products specifically identified as final sale or non-returnable before purchase, where legally permitted

• Gift cards, if offered

• Other items that cannot reasonably be returned for health, hygiene, safety, or legal reasons where applicable

This section does not eliminate rights relating to products that were damaged, defective, incorrect, materially misdescribed, or otherwise covered by mandatory consumer protections.

19. Sale and Promotional Items

Unless specifically identified as final sale or otherwise subject to a disclosed restriction before purchase, eligible sale or promotional items may generally be returned under the same conditions described in this policy.

Any refund for an eligible discounted product will be based on the amount actually paid for that product, subject to applicable adjustments and law.

20. Final Sale Items

If a product is designated as Final Sale, that designation will be clearly communicated before purchase where applicable.

Final Sale products are generally not eligible for standard change-of-mind returns.

However, a Final Sale designation does not eliminate rights that cannot legally be waived, including applicable rights concerning products that arrive damaged, defective, or incorrect.

21. Order Cancellations

If you would like to cancel an order, contact support@kelaryhomes.com as soon as possible after placing it.

We will review the request based on the current status of the order.

If an order has not entered processing or fulfillment, we may be able to cancel it.

Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.

Submitting a cancellation request does not guarantee cancellation.

If cancellation is no longer possible, you may request an eligible return after receiving the order in accordance with this policy.

22. Refunds for Canceled Orders

If we successfully cancel an order for which payment has already been collected, the applicable refund will be processed within 5 business days after the cancellation and refund are approved.

Additional payment-provider posting time may apply.

23. Orders We Cannot Fulfill

If we are unable to fulfill an order because of product availability, an operational issue, or another applicable reason, we may cancel the affected item or order.

If payment has already been successfully collected, we will issue the applicable refund.

The refund will be processed within 5 business days after approval or cancellation.

24. Lost Packages

If your order appears to be lost in transit, please contact support@kelaryhomes.com with your order number.

We may review tracking information and investigate the shipment with the applicable carrier or fulfillment provider.

If the shipment is confirmed lost and a refund is determined to be the appropriate resolution, the approved refund will be processed within 5 business days.

Please review our Shipping Policy for additional information regarding shipping and lost packages.

25. Packages Marked Delivered but Not Received

If carrier tracking shows that your package has been delivered but you cannot locate it, please first check:

• Around your delivery location

• Mailboxes or parcel lockers

• Building reception or management

• Household members

• Neighbors where appropriate

• Any delivery location shown by the carrier

If you still cannot locate your package, contact support@kelaryhomes.com.

We will review the available information and advise you regarding appropriate next steps.

A carrier's "Delivered" status does not automatically determine the outcome of every claim; each case may be reviewed based on the available evidence and applicable requirements.

26. Refused or Undeliverable Packages

If a package is refused, returned to sender, or determined to be undeliverable, please contact us.

We will review the circumstances of the shipment.

If the issue resulted from incorrect or incomplete shipping information supplied by the customer, any applicable additional shipping costs may affect the available resolution to the extent permitted by law.

If the issue resulted from our error, we will provide an appropriate resolution.

27. Refund Method

Approved refunds are generally returned to the original payment method used for the order.

We do not normally issue refunds to an unrelated account or payment method.

Customers should never provide passwords, full payment credentials, security codes, or other sensitive financial authentication information by email.

28. Return Tracking

When customers are responsible for return shipping, we strongly recommend using a shipping service that provides tracking.

Please retain your shipping receipt and tracking information until the return has been fully processed.

We are not responsible for a customer-arranged return shipment that cannot be verified as delivered to the correct authorized return destination, except where applicable law provides otherwise.

29. Unauthorized Returns

A return sent without following the applicable return instructions may be considered an unauthorized return.

Unauthorized returns may experience delays because we may be unable to identify the associated order or determine the reason for the return.

For this reason, please contact support@kelaryhomes.com before mailing merchandise.

30. Return Packaging

Customers should package returned products appropriately to reduce the risk of damage during return transportation.

Where reasonably possible, use the original product packaging or suitable protective packaging.

Damage occurring because a customer inadequately packaged a standard change-of-mind return may affect refund eligibility to the extent permitted by applicable law.

31. Fair Use and Return Abuse

We reserve the right to review return activity where there is reasonable evidence of fraud, abuse, intentional product damage, falsified claims, or other misuse of our return process.

This does not affect legitimate return requests or consumer rights available under applicable law.

32. Customer Responsibilities

To help us process a return efficiently, customers are responsible for:

• Contacting us within the applicable return window

• Providing accurate order information

• Providing photographs when reasonably required

• Keeping eligible standard-return items in acceptable condition

• Following the return instructions provided

• Using the correct authorized return destination

• Packaging returned merchandise appropriately

• Retaining return tracking information where applicable

• Monitoring the email address used for the return request

33. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive rights that customers may have under applicable U.S. federal or state consumer protection laws.

Where applicable law provides greater rights than those described in this policy, the applicable legal requirements will govern.

34. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, return procedures, or applicable requirements.

When we make changes, the Last Updated date on this page may be revised.

The policy applicable to an order will be determined in accordance with applicable law and the terms associated with that transaction.

35. Contact Us

If you have questions regarding a return, refund, damaged item, incorrect product, cancellation, or an existing return request, please contact us.

Store Name: Kelaryhomes
Business Name: KELARY HOMES LLC
Customer Support Email: support@kelaryhomes.com
Business Address: 822 CAMARGO WAY UNIT 209, ALTAMONTE SPRINGS, FL 32714, US
Customer Support Hours: Monday - Friday: 9:00 AM - 6:00 PM EST
Market Served: United States only

Customer support is provided exclusively through email at:

support@kelaryhomes.com

You may also submit a request through the Contact Us form on our website. All responses will be provided by email.

When contacting us regarding an existing order, please include your order number.

Return & Refund Timeline Summary

Return Window: 30 days from delivery
Return Request Response Time: Within 3 business days
Return Processing After Receipt: Up to 5 business days
Refund Processing After Approval: Up to 5 business days
Payment Provider Posting Time: Additional time may apply depending on the payment provider
Standard Change-of-Mind Return Shipping: Paid by the customer
Verified Damaged, Defective, or Incorrect Item Return Shipping: Covered by Kelaryhomes when a return is required
Customer Support: support@kelaryhomes.com
Market Served: United States only

For shipping costs, handling times, estimated delivery times, and other delivery information, please review our Shipping Policy.

Last Updated: June 25, 2026